COVID-19 Measures

In these unpredictable and difficult times, I am finding it necessary to take unusual precautions to protect the health and safety of our staff and clients. As Canadian citizens responding to an international pandemic, it is our responsibility to interrupt the chain of transmission by using tried and true public health measures.

During the busy tax season, we are committed to providing our clients with excellent service, and to do that our staff (and clients) must stay healthy. At our office, we are asking our clients to honor public distancing. Hopefully, these new procedures will assist preventing the spread of the illness in our office.

Returning Clients

We are asking that each returning client download and complete the Repeat Client Engagement form.

If you do not have the ability to do this, blank forms will be available at the office for you to complete on site, or we can email you a set.

New Clients

If you are new to our service, then WELCOME, and please download and complete the New Client Engagement form for each taxpayer . Please also complete one Client Profile for each household.

Download Forms

Submitting Documents

Please leave your documents in the OUTSIDE drop box, which is located on the patio of our office building. Please return to your car and call the office at 613-836-5209. A staff member will retrieve the documents and place in a special box for a 3-day quarantine. After that time tax processing will begin. Please do not use plastic bags or vinyl pouches to deliver your tax documents, as it appears that plastic / vinyl support the virus for longer periods that paper.

Alternately, you may upload your tax documents to our Client Portal page. Please contact us for the password you will need.

How We are Working

We will communicate with you by phone and / or email once the work is complete or if there are any questions.

Our office hours are Mon – Fri, 9 am – 7 pm, and Sat 10 am – 3 pm.

Our staff will be working altered shifts to minimize the number of people in the office at anyone time to no more than 2. Personally, I will be working from my home office and coming into the Carp office in the afternoons and evenings.

All common use areas in our offices will be sanitized multiple times each day, and each staff members’ personal work space will be sanitized daily as well. Staff are expected to respect public distancing and come no more than 6 feet close to each other while working.

Our Community

There are many people who have lost their livelihoods and are seeking help from social agencies in these difficult times. In many respects we are fortunate to be able to continue working, even though it is under difficult and stressful conditions.

Kanata Tax Services Inc. will be donating $ 100 per week to local food banks (during the 2020 tax season) to assist with the growing demand during the pandemic.

As a community we depend on each other. The small inconveniences we take to keep this virus out of our homes and our workplaces will keep our family, friends and associates safe and healthy, and will be important steps to repressing the spread of this virus.

On behalf of the staff and our other clients, thank you for your co-operation, understanding and continued support.

Sandra Cain, President, Kanata Tax Services

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